Refund policy

Returns & Refunds

Each Trent & Wood piece is made to order especially for you. Because our products are produced on demand, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@trentandwood.com as soon as possible. Please include your order number, a description of the issue, and clear photographs showing the product and any damage or defect.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Order Issues

Please inspect your order when it arrives and contact us promptly if there is a problem so we can work to resolve it.

Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be cancelled or changed once submitted. If you need to request a change or cancellation, contact us as soon as possible and we will do our best to assist you.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.