Shipping policy

Shipping Policy

Order Processing

Trent & Wood products are made to order. Once your order is placed, it is sent to production before being prepared for shipment. Production times may vary depending on the product and order volume.

Shipping Within Canada

Standard shipping within Canada is currently $9.99 CAD for eligible single-item orders. Shipping charges are calculated and displayed at checkout before payment.

Estimated delivery times are shown at checkout. Please note that these are estimates and may vary due to production times, carrier delays, weather, holidays, or other circumstances outside our control.

Multiple-Item Orders

Products may be produced or shipped separately. If your order contains multiple items, you may receive more than one package and items may arrive on different dates. Shipping charges, where applicable, will be displayed at checkout.

Order Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for tracking information to become active with the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us at support@trentandwood.com as soon as possible if you notice an error. Once an order has entered production or shipped, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us at support@trentandwood.com with your order number and details of the issue. For damaged items, please include clear photographs so we can assist you.

Questions

If you have questions about your order or shipping, please contact us at support@trentandwood.com.